Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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AdamC1984
Level 7

Netflix not working.

Hello.

I received a brand new Roku Streaming Stick+ yesterday. Set up perfect. 

All apps work including NOW TV but when I go onto Netflix app, it says can't play title. Constantly on any programme.

When I go to children's profile they play perfectly.

When I spoke to Netflix they were baffled by this and sent the investigation higher up.  Anyone else had this problem and if so how did you resolve it. The stick was an expensive piece of kit Smiley Sad

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix not working.

@AdamC1984

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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