Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jups2709
Level 7

Netflix not working

I set up my brand new Roku Ultra LT and Netflix will not load. I haven't even been able to get it to the sign in page. It just gives me the ui-800-3 (14001) error code. I've restarted the box several times, uninstalled the app, checked for updates, reset the router...nothing is working. Any other suggestions before I return this thing? 

Labels (1)
0 Kudos
7 Replies
StreamerUser
Community Streaming Expert

Re: Netflix not working

For Rokus, when uninstalling, you MUST restart the device before reinstalling the app (in order to clear the associated data/cache)

You didnt mention what firmware version your device is at (should be 9.4.0-4190 or 4200) or what NF app version.

Netflix Error UI-800-3 (100018)

https://help.netflix.com/en/node/61232

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Jj13
Level 7

Netflix won’t stream

Netflix loads but I get an error of “tvq-pb-101”. Called Netflix and they say it’s the roku or tv. Tv works fine with every other channel on roku. Has anyone else had this error? It stopped working about 2 weeks ago.

0 Kudos
StreamerUser
Community Streaming Expert

Re: Netflix won’t stream

Have you uninstalled NF, RESTARTED THE ROKU (*must do this step here*), then reinstalled NF?

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Submachine
Level 7

Re: Netflix not working

I am having the exact same problem.  I even tried doing a unload Netflix, reboot, reload, and even a factory reset and didn’t work.  All other apps work and Netflix works on my smart TV.  Network tested fine (I work in networking).

2nd one that I bought at the same has exact same issue.  Unless some provides  a fix..going to return.  You guys are going to loose a lot of Christmas money if this is pervasive with all your shipments.

Thanks

0 Kudos
Jj13
Level 7

Re: Netflix won’t stream

I have tried this several times and it does not work.

0 Kudos
StreamerUser
Community Streaming Expert

Re: Netflix won’t stream

You made sure to reboot/restart the Roku between removing and reinstalling the app?

What Roku model do you have?  What is the firmware version?

What is the NF app version?

You've tried resetting and/or re-activating NF?

https://help.netflix.com/en/node/59985

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
StreamerUser
Community Streaming Expert

Re: Netflix not working

You didnt mention your model # or firmware version or app version.

What's the exact error message you are getting?

StreamerUser
Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos