Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix not working?

I go onto netflix and it says I cant get on. Error Code: ui-800-3

i have no idea what this means.

here is what I have tried

1. unplugging for 10 seconds

2. checking my wifi networks

I checked on my macbook and phone and netflix works so its not my account or wifi. Im confused and I don’t know who I’m supposed to contact. please help #netflix

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1 Reply
Roku Employee
Roku Employee

Re: Netflix not working?


Thanks for the inquiry.

For more information about that error code, visit Netflix's support page here:

For further assistance with that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here:


Danny R.
Roku Forum Moderator
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