Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix not working

My Netflix has stopped working on BOTH of my Roku devices. It states that it can’t connect to network but when I do a network check it shows perfect connection. I know it isn’t my Netflix because I can watch Netflix on my computer and phone. I have tried deleting and redownloading the app. Anyone else have these issues now or before how did you fix it?

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Roku Employee
Roku Employee

Re: Netflix not working


Thanks for the inquiry.

When removing the channel, please make sure that you are restarting your Roku device before adding the channel back again.

Please keep us posted what you find out.


Danny R.
Roku Forum Moderator
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