Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix not working

I have a subscription to Netflix and until now have been using my ROKU XD. I am now getting a screen saying my device is not compatible with Netflix? How do I fix this?

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Roku Employee
Roku Employee

Re: Netflix not working

@MarshallHall 

Thanks for the inquiry.

The issue you are experiencing may be caused by Netflix no longer supporting your device.

For more information regarding device capability, visit https://devices.netflix.com/en/compatible-devices/ or contact Netflix here: https://help.netflix.com/en


Thanks,
Danny

Danny R.
Roku Forum Moderator
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