Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix not working

I have a subscription to Netflix and until now have been using my ROKU XD. I am now getting a screen saying my device is not compatible with Netflix? How do I fix this?

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1 Reply
Roku Employee
Roku Employee

Re: Netflix not working


Thanks for the inquiry.

The issue you are experiencing may be caused by Netflix no longer supporting your device.

For more information regarding device capability, visit or contact Netflix here:


Danny R.
Roku Forum Moderator
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