Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Netflix not working today UI-800-3 (104001)

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Hello,

I have 3 Roku express devices in my home.  Today, none of them will play Netflix.  I have restarted my home network, reset the devices, removed and re-installed Netflix ..... all with no joy ..... network checks all come out OK.

Netflix on my laptop works fine.

I saw a post about an update to Roku yesterday?

Is anyone else having this issue?

Thanks.

1 Solution

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Roku Employee
Roku Employee

Re: Netflix not working today UI-800-3 (104001)

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Hi everyone,

Thanks for the posts.

We would recommend performing a system update on your device in order to update the Netflix Channel.

You can do this through: Settings > System > System Update


Thanks,
Danny

Danny R.
Roku Forum Moderator

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55 Replies
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Level 7

Re: Netflix not working today UI-800-3 (104001)

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I'm getting the same .... It's working on my phone and on my smart TV ... But not via my Roku stick ( and it's the same issue for my partners Roku stick )

What's going on ?

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Re: Netflix not working today UI-800-3 (104001)

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Same here, have tried all the usual troubleshooting steps.  Working fine on phone and laptop, other apps working fine on Roku

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Level 7

Re: Netflix not working today UI-800-3 (104001)

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same here no netflix , my daughter also has same on her roku , help 

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Level 7

Re: Netflix not working today UI-800-3 (104001)

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Same here in UK for two Roku sticks, same error message....

Internet & wireless connection are working both fine 

Netflix work in both iPhone and Chromebook app

When can the problem be fixed  ? 

 

 

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Level 8

Re: Netflix not working today UI-800-3 (104001)

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I have contacted Netflix and have been told that they are aware of the issue and are working at it from their side.

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Level 7

Re: Netflix not working today UI-800-3 (104001)

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Same here. I called netflix and its only affecting roku_3900EU. Netflix asked me to call Roku to find out why this model is having the problem and they are calking me back to find out Roku's response, but you cant call them...... No customer service number. Not good Roku.... 

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Level 8

Re: Netflix not working today UI-800-3 (104001)

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Interesting .... that's exactly the device type having the issue.  Gonna check the one I just bought recently as it was slightly different ..... might be a later model.

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Level 7

Re: Netflix not working today UI-800-3 (104001)

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Same here, but only on one device in the house, not for the other two rokus I have.

Edit: my device is Roku Express 3900, family devices are Roku TV boxes

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Level 8

Re: Netflix not working today UI-800-3 (104001)

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Thanks all for the quick responses.

Sounds like it's a sit and wait until they get their act together. It threw me because it was still working on another device. I double checked and the box that is playing up is a Roku Express. The other device is a Roku Premier and it's working fine. (Slightly newer too)

Thanks again.