Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mtb1314
Level 7

Netflix issues on Roku TV

Recently bought a TCL 55R617 Roku TV and have had problems with Netflix since the first day. Sound cuts in and out and it constantly has to reload. I never had any problems with my Roku streaming stick but with the TV constant issues. I've tried all the basic troubleshoots, uninstall/reinstall app, reset/factory reset of TV and nothing works. All other apps seems to work just fine. Any ideas? Is this a widespread issue?
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2 Replies
jeffrok
Level 11

Re: Netflix issues on Roku TV

Are you listening thru the TV speakers, or an external sound source?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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kuku91745
Level 7

Re: Netflix issues on Roku TV

I have the same problem on my TCL Roku TV 49S403. It worked fine for a couple of months then the problem started. I read in another thread that an audio problem started after Roku updated their firmware to work w/ a new line of Roku TV Speakers. That sounds plausible to me.
Roku TV 7104X
TCL model 49S403
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