Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Maia
Level 7

Netflix isn’t working

So as of yesterday the Netflix app has been saying “something went wrong try again later” & I can’t do anything on the app like go back to the home page etc. I tried using it again today & same thing. Why is this & how do I fix this issue ? No it’s not my account not being paid for because it works on my phone & laptop just fine. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix isn’t working

@Maia 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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