Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix has stopped working on my roku express

Please what can be the problem, Netflix no longer load on my roku express , shows error code ui-113

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2 Replies
Roku Employee
Roku Employee

Re: Netflix has stopped working on my roku express

Hi @Dolapo,

Thanks for getting in contact regarding your playback issue with the Netflix channel.

For this specific channel error message, you may refer to this link:



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Level 14

Re: Netflix has stopped working on my roku express

All of these steps, in this order.

  1. Try logging out of Netflix, if it will launch.
  2. Remove the Netflix app from your Roku.
  3. Reboot the Roku device (all Roku devices you have).
  4. Reinstall the Netflix app.
  5. Log in to the app.

Let us know if this doesn't work.

Roku Ultra (4660)
Roku Streambar (9102)
Roku Streaming Stick+ (3810)
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