Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix goes black but still has sound

While watching Netflix, my screen will go black but the sound is still there. The picture comes back but this happens repeatedly. I just end up exiting netflix and watching a different channel. Any suggestions?

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Level 19

Re: Netflix goes black but still has sound

@mo_boom97 Thanks for the note here. A few more questions and things for you to try. 

Does this occur on all content titles in Netflix, or only specific titles? What is an example title that you have observed this issue on? Have you contacted Netflix support yet to report the issue and request additional assistance? 

Give the following steps a try to see if this helps: 

- Try replacing the HDMI cable used to connect your device to your TV. 

- Try connecting your device to a different HDMI port on your TV. 

- Try connecting the device to a different TV—does the same behavior occur? 

- In Settings>System>Advanced system settings>Advanced display settings, make sure 'Auto-adjust display refresh rate' is disabled. 

 

Keep us posted from there! 

 

Thanks,

Tanner

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Level 16

Re: Netflix goes black but still has sound

and set the Display rate to 720p.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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