Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Pasg15
Level 8

Netflix getting stuck on roku express

I am experiencing Netflix getting stuck when I enter app.It loads ok then as I try to scroll through films it will get stuck and not even load a film.I even hear the opening netflix tone as films try to load.When film tries to load the soundtrack is lagging seriously behind video. All other apps load ok  but not Netflix.I have a smart tv and Netflix is preinstalled on it and it Loads fine from the tv but not through the Roku stick.I have even factory reset the Roku stick but this has not helped.

Any help in this would be great.

0 Kudos
1 REPLY 1\
makaiguy
Community Streaming Expert

Re: Netflix getting stuck on roku express

You can try the following, but I've have expected the factory reset to have accomplished the same thing.

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try. Remove/reinstall procedure:

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.
Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Do not ask me support questions via private message -- post them publicly to the Community where others may benefit as well.

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600
0 Kudos