Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Netflix frame drops

When watching netflix I seem to be getting framerate drops (split second pauses) every now and then. Disney plus, amazon and apply tv does not have this issue. They are working perfectly fine. I have disabled frame rate matching on my roku stick.

Whats strange is that this only seems to affect content that is filmed in 24/25p, 30frames content is perfectly fine.


However these frame rates drops on Netflix are not like the 3:2 pull down you get when watching low frame rate content through 60hz display.


Has anyone been experience this?


I have tried resetting my roku stick, and re installing the Netflix channel. Nothing seems to be able to fix it. Hopefully the new Roku firmware 9.3 update will fix it. When it releases.

I'm using the roku streaming stick plus.

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Level 7

Re: Netflix frame drops

Same here.

Gave up with auto refresh rate as black screen delays are annoying when switching and lip sync went out the window on Prime?

Weird it’s only Netflix?

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Level 8

Re: Netflix frame drops roku ultra 2020

Same issue with roku ultra 2020. I’m sure it’s because 24 frame playback isn’t supported in the app. I’m so disappointed i spent all this money on a device that has worse performance than my 3 year old smart tv

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Level 7

Re: Netflix frame drops and lip sync

I also had the lip sync issue with Prime if using variable frame rate.

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Level 7

Re: Netflix frame drops and lipsync

Yes indeed same issue here.

Im a bit sensitive to frame rates so tend to use an ancient Apple TV to watch material I know will be 50 or 25Hz but stick with Roku for 60Hz.

All a bit weird but assume the issue is with the individual app rather than Roku.

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