Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Missyg01
Level 7

Netflix failure to launch

I am unable to load Netflix.  Each time I try, I get a message that says “Failire to launch” ... not enough storage space ... try deleting other apps.

The thing is that it worked fine a few days ago and nothing additional has been added to the tv.  It is a Sharp 40 inch Roku TV.  I’ve tried deleting other apps without success.  I also reset the tv twice.  I called Netflix and was told to call Roku.  I called Roku several times without resolution.  Can someone offer some help?  Thank you!

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1 Reply
RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix failure to launch

@Missyg01 

Thanks for the inquiry.

We would recommend removing any unused channels on your Roku TV, then trying to perform a factory reset, and then adding the Netflix channel to see if that resolves the issue you are experiencing.

For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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