Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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pollux62
Level 7

Netflix error code NW-6-400

Hey everyone,

I am having trouble with the netflix app. Some searches on this forum gave me some tips however none have worked so far. Here are the steps I've taken so far:

restarting wifi/router (other apps work fine besides netflix)
unplugging the roku
deleting and redownloading the netflix app
resetting netflix app
home x5 ffx3 rwx2 to "update software" which only gives me my current update and doesn't help.
someone in a different thread said that "cycle software update server" would give me a previous update but it didn't
I even factory reset it which ultimately didn't help either

Usually I can fix things like these but am at a loss of words right now.

channel version 4.2 build 90318003
box serial number 5s56ay444004
software version 8.0.0 build 4143-24

Netflix has been ultimately fine before this. Thank you.
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14 Replies
twiceover
Level 10

Re: Netflix error code NW-6-400

What are the troubles you are having, you didn't really say.  Also, did you reboot between removing and adding the app?  You have to do that.
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Kahrnivor
Level 7

Re: Netflix error code NW-6-400

I'm having the same issue on two different Rokus. Everything worked fine earlier today. Netflix appears to work fine on all other devices. As the OP said I have searched and tried most of the things he suggested. Reboots, reinstalling the app, rebooting my home network, nothing has helped.
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Re: Netflix error code NW-6-400

Having same issue

Just got my ROKU
BritBox works
NHL works

Netflix works on my other devices

Netflix on the ROKU doesnt even ask for a login !!! 
Just thinks and tthinks then NW-6-400 error

3600x - roku stick
box serial number 5s56733243702

software version 8.0.0 build 4143-24
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jeffrok
Level 11

Re: Netflix error code NW-6-400

To the OP and others with this issue_

What country are you in? Is Netflix supported without a VPN in your country?
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Kahrnivor
Level 7

Re: Netflix error code NW-6-400

USA. It worked fine a few hours ago.
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Re: Netflix error code NW-6-400

Canada

thansk
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pollux62
Level 7

Re: Netflix error code NW-6-400

As others have said, it will show the start screen, and then give you the error message. After that it tries to "connect" even though there 100% is a solid connection to internet as all other apps work. Hopefully someone knows something to do. I am also in the U.S.
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jeffrok
Level 11

Re: Netflix error code NW-6-400

Even though you're in the United States, are you using a VPN or a proxy service?

Just asking for troubleshooting purposes.
Yeah, I got some Rokus.
https://youtu.be/d1CSEeqWl10
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Air_Guitar
Level 7

Re: Netflix error code NW-6-400

EVERYONE WITH A ROKU IS HAVING THIS PROBLEM ACROSS THE GLOBE!!!!
Netflix confirmed with me via telephone that this is NOT a netflix issue, but netflix is working with Roku to resolve this issue.
my roku works fine with other apps. but the netflix error code keeps popping up too.
i got netflix on my laptop working just fine.
hopefully they will get the netflix working again on our roku devices SOON!!!!!!!!!!
i was formerly an IT tech and have installed over 10,000 internet connections to residence and businesses over the years.
trust me, its the ROKU with the issue NOT netflix.
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