Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I am having trouble with the netflix app. Some searches on this forum gave me some tips however none have worked so far. Here are the steps I've taken so far:
restarting wifi/router (other apps work fine besides netflix) unplugging the roku deleting and redownloading the netflix app resetting netflix app home x5 ffx3 rwx2 to "update software" which only gives me my current update and doesn't help. someone in a different thread said that "cycle software update server" would give me a previous update but it didn't I even factory reset it which ultimately didn't help either
Usually I can fix things like these but am at a loss of words right now.
channel version 4.2 build 90318003 box serial number 5s56ay444004 software version 8.0.0 build 4143-24
Netflix has been ultimately fine before this. Thank you.
I'm having the same issue on two different Rokus. Everything worked fine earlier today. Netflix appears to work fine on all other devices. As the OP said I have searched and tried most of the things he suggested. Reboots, reinstalling the app, rebooting my home network, nothing has helped.
As others have said, it will show the start screen, and then give you the error message. After that it tries to "connect" even though there 100% is a solid connection to internet as all other apps work. Hopefully someone knows something to do. I am also in the U.S.
EVERYONE WITH A ROKU IS HAVING THIS PROBLEM ACROSS THE GLOBE!!!! Netflix confirmed with me via telephone that this is NOT a netflix issue, but netflix is working with Roku to resolve this issue. my roku works fine with other apps. but the netflix error code keeps popping up too. i got netflix on my laptop working just fine. hopefully they will get the netflix working again on our roku devices SOON!!!!!!!!!! i was formerly an IT tech and have installed over 10,000 internet connections to residence and businesses over the years. trust me, its the ROKU with the issue NOT netflix.