Channel Issues & Questions

[cscott00]

Every time I load Netflix and start scrolling. Once I pass the “top 10” list. I scroll to the next one after the list, and then scroll again and the application crashes immediately. No matter what. States a network error but I’ve reconnected, restarted the TV, and exited and reopened the application. 

[StreamerUser]

You dont mention what Roku model # or NF app version/build you have..

Have you uninstalled NetFlix, RESTARTED (**must do this step**), and reinstalled NetFlix?

[cscott00]

Model number 7813X. I tried uninstalling and reinstalling, restarting, signing in and out, unplugging for 10 sec and plugging back in, and reconnecting to the network. 

[StreamerUser]

I think you need to read that carefully - you must do the steps in THIS order:

1) Remove NetFlix

2) Restart (** must do this step here **)

3) Re-install NetFlix

[cscott00]

I did everything, nothing worked. Says code tvq-rnd-100. Pops up as a network code but my internet is amazing. Only happens when I scroll down a few times. I can scroll side to side no problem though.