Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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JamesB1220
Level 8

Netflix coming back with an Internal Error message.

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Been doing that all day

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix coming back with an Internal Error message.

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@JamesB1220 

Thanks for the post.

Can you please clarify the issue that you are experiencing?

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix coming back with an Internal Error message.

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@JamesB1220 

Thanks for the post.

Can you please clarify the issue that you are experiencing?

Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted what you find out.

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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NAlka
Level 7

Re: Netflix coming back with an Internal Error message.

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@RokuDanny-R I am receiving the same error message displayed when I try to watch Netflix.

ERROR: Netflix services experienced an internal error. Please try later. 

Except I have been trying for 3 days, with the same issue. Tried restarting, unplugging. Nothing works. My Netflix account is streaming fine online. But not on my TV. All my other channels on my Roku are streaming fine. This is just a Netflix error via Roku. 

Please help!

RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix coming back with an Internal Error message.

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@NAlka 

Thanks for the post.

Have you tried the troubleshooting step that I have provided in my previous post, in that specific order?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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NAlka
Level 7

Re: Netflix coming back with an Internal Error message.

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Hi Danny,

Yes, that worked. Thank you

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