Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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SeanH
Level 7

Netflix channel video & audio blacks out periodically

We use several streaming channels including Netflix, Amazon Prime, Hulu, Disney+, and Youtube TV. My Rokue is connected to my Samsung Smart TV through a Sony 4K AV receiver. Streaming works fine with all channels except Netflix! With Netflix, both video and audio periodically drops out and you miss 1-3 seconds of whatever is streaming at the time. This doesn't happen with any other streaming channels! It is really frustrating to watch anything on Netflix because of this issue. Anybody have any suggestions what the issue may be?

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2 Replies
amarkow
Level 7

Re: Netflix channel video & audio blacks out periodically

I'm having this exact problem.  My hookup is through s Denon AV receiver and I am running the Roku Premiere+.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix channel video & audio blacks out periodically

@amarkow 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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