Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix channel billing issue

I cancelled my Netflix on my roku 2 months ago as my subscription was ending. I didn’t realize until this past billing that not only did it not cancel but I was charged the most expensive billing. I did not even have the channel on my roku device. Is this a roku or Netflix issues? Thanks. 
Eric

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Roku Employee
Roku Employee

Re: Netflix channel

@Esmitty29 

Thanks for the note.

If you subscribed to Netflix directly, you will need to reach out to their support for further assistance regarding billing. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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