Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Angelv
Level 7

Netflix black screen

When I launch Netflix on my roku device it appears normal but when I preview or try to watch a show/movie the screen is black but audio and subs work, when u rewind or fast forward I can see the images, can anyone help me with this problem?

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: Netflix black screen

Hey @Angelv

Thanks for letting us know about the issue you're experiencing.

Does the issue only occur on Netlfix or across other channels installed on your Roku device? If it's just Netflix, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Keep us updated on how it goes!

All the best,
Kariza

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