When I launch Netflix on my roku device it appears normal but when I preview or try to watch a show/movie the screen is black but audio and subs work, when u rewind or fast forward I can see the images, can anyone help me with this problem?
Hey @Angelv
Thanks for letting us know about the issue you're experiencing.
Does the issue only occur on Netlfix or across other channels installed on your Roku device? If it's just Netflix, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.
Keep us updated on how it goes!
All the best,
Kariza
I have the exact same problem how do I fix it
Anyone fix this?
Thanks for the inquiry.
Can you please provide more information about the issue you are experiencing? What are the steps to reproduce the issue? What troubleshooting steps have you already taken to try to resolve the issue?
With more detailed information, we will be able to assist you further.
Thanks,
Danny