Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Joeelizabeth
Level 7

Netflix auto play turned off

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My auto play has been turned off for months now and I can’t seem to get any help as to why. I have reached out to Netflix themselves and they say it’s an software beta test yet IT IS ONLY ON MU ROKU THAT THIS IS HAPPENING! I have tried to reach support and I can’t get anything so can someone please help me? It’s really annoying since it’ll play all night while I’m asleep. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix auto play turned off

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@Joeelizabeth

Thanks for the inquiry.

If you are still unable to resolve the issue you are experiencing after trying what @robman501a mentioned, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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2 Replies
robman501a
Level 8

Re: Netflix auto play turned off

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I wanted to change the auto play settings on my Netflix account and all I needed to do was log in to the Netflix website on the computer, go to the account settings, selected a user profile and enabled/disabled the auto play settings. 

Not sure if that will help you. 🤷‍♂️

Own 2x Roku Streaming Stick (Model 3600X) connected to the home theater receivers HDMI port
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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix auto play turned off

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@Joeelizabeth

Thanks for the inquiry.

If you are still unable to resolve the issue you are experiencing after trying what @robman501a mentioned, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post