Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lizayamilet
Level 7

Netflix audio issues

I can't listen Netflix in Roku.

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3 Replies
Roku Employee
Roku Employee

Re: Netflix

[post moved to appropriate board]

Hi,

Thanks for letting us know about the issue that you are experiencing.

Is Netflix the only channel that you observe this issue with?

Try removing the Netflix channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the Netflix channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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lizayamilet
Level 7

Re: Netflix

no,  is not working. I still have problem with audio . Is the only channel with this problem.

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Community Manager
Community Manager

Re: Netflix

Thanks for following up. In order to help assist you further, please take a look at our tips for reporting an issue and provide additional details about your model of Roku device, your home setup including any A/V receiver that you may be using, and an example of content that you are trying to play in that channel so we can take a closer look and make additional recommendations for troubleshooting. 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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