Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
Netflix app not working since Roku Update on 10/31
yes, I am also having this problem now-I notice most of these posts are older-I get a black screen with the red letters "NETFLIX" but then nothing happens-I have done a factory reset, unplugged, reloaded, did troubleshooting with Netflix, still not resolved-all other streaming services work fine- I have ROKU smart TCL TV-and antenna tv-
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Can you please provide us the following information: -Roku device model -serial number -device ID -software OS/version (these can all be found in Settings > System > About) -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button) -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Re: Netflix app not working since Roku Update on 10/31
Hi Danny, So, interesting development...yesterday when I removed and then added back the Netflix channel it worked! I have been removing it and adding it back daily now for about a week. Why it worked this time who knows....weird. But it is working. I will let you know if it happens again. Thanks!