Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix app failing to load any content

I have been experiencing issues on my roku while watching netflix. I am unable to view any content on the netflix app on my roku. On clicking any movie or show the app goes back to the thumbnail page. The issue only started on Monday, anyone else experiencing this. I have alreadt tried disconencting and restarting the app on my TV.

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Roku Employee
Roku Employee

Re: Netflix app failing to load any content


Thanks for the note.

Please make sure after removing the channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Netflix directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Netflix channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here:


Danny R.
Roku Forum Moderator
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