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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Aubrey1
Level 7
‎02-29-2020 08:36 AM

Netflix and Vudu won’t launch

I just recently got my tv and since the day I turned it on I haven’t been able to use Netflix or Vudu, does anyone know how to fix this issue? I don’t want to return the tv if I don’t have to

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makaiguy
Level 19
‎03-02-2020 06:24 PM

Re: Netflix and Vudu won’t launch

1) Is your tv successfully connected to the internet? This is needed to stream anything.
2) Do you have a paid established account with Netflix? Vudu doesn't require a subscription but what you can stream for free (with ads) is limited.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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