Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Matt1141
Level 7

Netflix UI-800-3

Hi guys. A few days ago I got this code and I can not get past it, I've reset my Roku 3 (1st gen) and my router. What other things can I try? It's driving me crazy.
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8 Replies
DaBronx
Level 7

Re: Netflix UI-800-3

Netflix has a help page for that code, just scroll down to Roku.

https://help.netflix.com/en/node/12232

--brett
55" Insignia-Roku 4K TV, 40" Hisense Roku TV, Roku2 XS #13A164000326, R3 #1GJ36A038993, R4 wired to Netgear WND 3700 router, 300 mb TWC broadband (Subscriber- 2019 MLB.TV Premium, 2018-19 NHL.TV, Hulu+, Netflix, Amazon Prime)
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Matt1141
Level 7

Re: Netflix UI-800-3

Thanks for the info but I've already tried all of the suggestions on the Netflix website.
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Heyitsrick
Level 11

Re: Netflix UI-800-3

I found a solution on a Playstation forum (should not matter that it's a Playstation). The resolution for people - and verified by others who had the same issue - was to change the network temporarily that you're trying to log into Netflix with. Connect the Roku to a different wifi network temporarily, sign into Netflix to get the UI-800-3 error out of the way. Then, go ahead and revert back to your normal network on the Roku.

Now yes, I totally understand that this might be easier said than done. But, can you create a hotspot with your phone, for example?

Here's the quote from the Playstation forum:

Well I have a fix for this if anyone has this problem.

I dont know why this works but it clearly bypasses what ever conflict is preventing netflix from connecting.

simply connect your ps4 to a different network and sign into netflix. For me I used my phone as a hotspot and connected to my mobile data. Once signed into netflix, sign out and set your wifi back up and reconnect ps4.

Bingo... you can now connect to netflix and no more bloody ui -800-3.
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Matt1141
Level 7

Re: Netflix UI-800-3

You are my hero! I tried this and it worked. Very much appreciated, can't say thank you enough.
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Heyitsrick
Level 11

Re: Netflix UI-800-3

"Matt1141" wrote:
You are my hero! I tried this and it worked. Very much appreciated, can't say thank you enough.


Hey, that's great. I'm just the messenger, but glad it worked for you!
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Matt1141
Level 7

Re: Netflix UI-800-3

Hey. I'm still having the same problem. When I tether through my phone it's fine but when I load Netflix back up through WiFi it goes to the main page but doesn't load anything up. Please help!
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AV_Happy
Level 7

Re: Netflix UI-800-3

Hi, I'm having exactly the same issue i think it must be something to so with the 3, on the same network i have 2 roku sticks, an LT and a 2 all working fine. I connected my 3 via a hotspot on my phone and it worked but as soon as i connect back via ethernet i cant connect to netflix. I cant see it being a network issue otherwise why would everything else work ?? i even plugged the 3's ethernet cable into my blu ray player and that connected fine no problem. All other apps work on the three, amazon etc, just not netflix. I hope this is sorted soon as its driving me nuts!!!
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Wintersdawn2
Level 7

Re: Netflix UI-800-3

I am having this issue on my roku premiere+ i have been trying to resolve it for over a week. Netflix is absolutely clueless. I was even told the signal was incompatible with my roku (bogus) i have download speeds at 113mbps. My older roku works fine as does my firestick xbox one S and my dish network reciever that has netflix. I have been dealing with them for over a week.... no luck.
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