Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Shams
Level 7

Netflix/HBO MAX Lag/buffering constantly

Any suggestions on how to fix the issues with Netflix and HBO Max(not as bad as Netflix)? Netflix always buffers, making it hard to watch anything. I’ve already uninstalled the channel and reinstalled it, twice.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix/HBO MAX Lag/buffering constantly

@Shams

Thanks for the inquiry.

Please be aware that buggering issues are typically caused from internet connectivity. Have you tried rebooting your wireless network to see if that helps what you are seeing?

Please keep us posted what you find out.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Pick64ever
Level 7

Re: Netflix/HBO MAX Lag/buffering constantly

We’ve been experiencing the same issue. All other apps work as intended besides HBO max.

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RokuKariza-D
Roku Employee
Roku Employee

Re: Netflix/HBO MAX Lag/buffering constantly

Hello @Pick64ever

Thanks for reaching out here in the Community!

Since the issue only occurs on HBO Max, we suggest removing the channel and then re-installing it. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still experiencing the issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can reach HBO Max Support here: https://help.hbomax.com/

All the best,
Kariza

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