Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Trob7
Level 7

Netflix Error

Netflix has an incredibly slow lag time when it comes to searching as well as frequen freezes when trying to rewind during a a show even if the show was paused first. It's only Netflix that does this. Any other channel added to my TCL works perfectly.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix Error

@Trob7 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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