Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marselsalamb
Level 8

Netflix Error code ui-800-3 (304055)

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Roku tv refuses to play Netflix on my TV but another Tv with Roku added works fine. Error code ui-800-3 (304055). Is this a JVC TV problem or Roku or Netflix problem? Netflix was working for the first 2 weeks and then refused to start - kicked back to Home Screen. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix Error code ui-800-3 (304055)

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@marselsalamb 

Thanks for the inquiry.

You can find more information about that error code on Netflix's Support page here: https://help.netflix.com/en/node/12232

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator

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marselsalamb
Level 8

Re: Netflix Error code ui-800-3 (304055)

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No more error codes after reset with Netflix. Netflix now comes up with user and will play whatever program is started but quits after 20 seconds of play and goes back to home. Tried 10 times - restarted and timed the program.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Netflix Error code ui-800-3 (304055)

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@marselsalamb 

Thanks for the inquiry.

You can find more information about that error code on Netflix's Support page here: https://help.netflix.com/en/node/12232

For more information about that channel's features and functionality, you'll want to contact Netflix support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Netflix support here: https://help.netflix.com/en

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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marselsalamb
Level 8

Re: Netflix Error code ui-800-3 (304055)

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Reset and works fine for 20 seconds of play then kicks back to home! OOPS!! No more error codes just bye bye for Netflix after 20 seconds of play.

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marselsalamb
Level 8

Re: Netflix Error code ui-800-3 (304055)

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No more error codes after reset with Netflix. Netflix now comes up with user and will play whatever program is started but quits after 20 seconds of play and goes back to home. Tried 10 times - restarted and timed the program.

View solution in original post

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