Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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justinhow
Level 7

Netflix Atmos comes to Roku TV's so....

...will we see it on any Roku devices?
https://help.netflix.com/en/node/64066
"Roku TVs (2018 or newer models)"
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17 Replies
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Mutus72
Level 7

Re: Netflix Atmos comes to Roku TV's so....

Yeah. I'm also wondering why Roku, a device fully capable of Dolby Atmos, isn't able supported.
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atc98092
Level 17

Re: Netflix Atmos comes to Roku TV's so....

It's up to Netflix. Nothing Roku can do about it. Yes, Netflix is really taking their time with their rollout. One more reason I cancelled my Netflix account. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Heyitsrick
Level 11

Re: Netflix Atmos comes to Roku TV's so....

"atc98092" wrote:
It's up to Netflix. Nothing Roku can do about it. Yes, Netflix is really taking their time with their rollout. One more reason I cancelled my Netflix account. 

Curious - has Netflix or Roku said as much regarding which devices can utilize Atmos and who's the arbiter of such? Honestly, without knowing any better, it seems like more of a Roku issue than anything else - perhaps a licensing fee per box?  It doesn't really make sense that the relatively new Apple 4K box can do this but not Roku's high end set tops.  I know it's not a direct comparison, hardware-wise, but seems like the Roku Ultras, etc., should be able to provide this capability.
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justinhow
Level 7

Re: Netflix Atmos comes to Roku TV's so....

I have an NVIDIA Sheild TV and NVIDIA seem to have the same problem (their forum reps have posted) getting Netflx to work with them to enable support of Atmos.
So this all seems to bottleneck at Netflix - look at the number of standalone devices that support Netflix Atmos - there are very very few.
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atc98092
Level 17

Re: Netflix Atmos comes to Roku TV's so....

When Netflix began streaming Atmos, they had exclusive contracts with LG for their TVs and Microsoft for the X-Box. Those have now expired, and Netflix is slowly, slowly adding new device support. What their timeframe is, only they know. There's nothing Roku can do to speed it up. 
Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Tajson
Level 8

Re: Netflix Atmos comes to Roku TV's so....

1 year exclusive and another 1 year exclusive makes 2 years so around this fall.
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CSmyre64
Level 7

Re: Netflix Atmos comes to Roku TV's so....

Well I do know that I'm able to watch movies on Vudu with full Atmos support on the same TCL Roku TV that is unable to stream Netflix in Atmos which sure makes me think that it's on Netflix and not Roku
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cio52
Level 8

Re: Netflix Atmos comes to Roku TV's so....

Want to agree with the comment by CSmyre64 about Atmos support.  I watched Hobbs and Shaw on Vudu in 4k with full dolby Atmos sound over my Roku Ultra and Denon AVR X6300H on 10/20/2019.  On Netflix 4k streaming using the Roku Ultra 4670RW I get a selection for Dolby Atmos/ surround sound in a pop-up box on my TV screen but then the AVR displays Dolby Digital+ +DDS when the pop-up disappears.  The Roku literature (and my Denon) states that Atmos is available as a pass through on their units and it sounds great.  I've had the same results on HBO and Showtime.

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TorinC23
Level 7

Re: Netflix Atmos comes to Roku TV's so....

Yes its on Netflix.  Netflix requires the device decode the audio not simply pass it through to the receiver for it to decode atmos (or so I have read).  Roku passes the audio through so with Vudu and Amazon Prime Atmos works fine. 

To me this is a real pain in the neck.  Now when i want to watch a netflix atmos show I watch with my apple tv which has a setting set for it to decode all audio.  But that setting is a pain to get to so I then use my Roku to watch all shows not in Atmos.  I want my Marantz receiver to decode regular Dolby 5.1 because it has a feature to use all 13 of my speakers with an impressive algorithm of dividing up those 5 channels to sound better than regular 5.1.  That feature doesn't work on the apple tv since with its setting set to decode audio it does not send dolby 5.1 to my reciever it decodes the dolby 5.1 and sends 5 PCM audio channels to my receiver.  

I have no idea why my Marantz receiver can't use its "simulate atmos" algorithm on 5 PCM channels but it can't. Or maybe apple tv could allow more settings in its configuration so I could select it to only decode atmos but it doesn't.  But even though there are plenty of ways to fix this problem my ire is directed at Netflix since I know of no sensible reason why they want a less capable video player to decode audio and not receivers dedicated to audio.

With a Roku device that can't decode atmos only pass it through, netflix atmos will never work unless Netflix changes their policy.

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