Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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RokuKariza-D
Roku Guru

Re: Netflix App Crashing

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Hi @lwsshaw

Thanks for the post.

Have you tried the troubleshooting steps provided by @RokuMary-F? In some cases, removing the channel, restarting your device. then re-installing it back in resolves the issue.

If no luck, we recommend reaching out to Netflix support to report the problem and for further help. Channels on Roku are maintained by the channel developer themselves. If the problem only occurs on Netflix, that's an indication that there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

You can contact them here: https://help.netflix.com/en

Let us know if that works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Blanton214
Reel Rookie

Re: Netflix App Crashing

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I had to reboot my TV.... it’s worked fine since then.

skindnef
Channel Surfer

Re: Apps won't open

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Just wanted to update anyone who did all the advice & nothing seemed to get channels to load. So I decided to just do a factory reset and it will now load channels.

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Re: Netflix App Crashing

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This is ridiculous. Are you seriously telling us that EVERYONE is having trouble with the Netflix app and the only thing your "experts" can say is "restart this" or "uninstall that"? I have a BRAND NEW TV litterally 3 days out of the box and it's crashing horribly. #rokutv #getittogetherguys # netflixisFedup

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RokuDanny-R
Retired Moderator

Re: Netflix App Crashing

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@countryranger83

Thanks for the post.

Have you already tried removing the channel, restarting your TV, then adding the channel back to see if that resolves your issue as mentioned previously in this thread?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Community Moderator
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cenglish
Newbie

Re: Netflix App Crashing

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I removed it and reinstalled it and it did not fix the problem.  Seems like it's certain files on Netflix that make it crash.  The originals (Jupiter's Legacy and Sweet Tooth) played just fine but carryovers (Schitt's Creek, Community) seem to kill it every time you first open them. 

 

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dionwill53
Newbie

Re: Apps won't open

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Apps fail to launch 

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lisacwms
Binge Watcher

Re: Apps won't open

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Try unplugging for 30 sec replug. Helped my same issue

Exer142443643
Reel Rookie

Re: Disney Plus not working

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Plays 15 seconds of Disney+ ... goes into the error message about not server time out http blah blah blah.

Uninstalled.  Reinstalled.  Turned off, turned on ... constant never ending headaches.  

Plays 100% of a title 40-50% of the time. 

Really disappointed that I wasted my tax refund on these giant smart TVs that turn out aren't so smart.  

Kids at my house have to watch Disney on their phones because grandpa bought a "cheap tv" ... thanks.  

 

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RokuKariza-D
Roku Guru

Re: Disney Plus not working

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Hi @Exer142443643

Thanks for reaching out here in the Community!

Does the issue and error message only occur on one channel or across other channels installed on your Roku device?

If it's just on Disney+, we recommend reaching out to Disney+ Support to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: https://help.disneyplus.com/csp?id=csp_index

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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