Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Conka
Level 7

Netflix Ad overrides channel

I have to press multiple buttons to get your stupid Netflix ad to go away. Make it stop.

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5 REPLIES 5\
makaiguy
Community Streaming Expert

Re: Netflix Ad overrides channel

I don't think I've ever seen anything like you describe.  Can you provide more information?  What does it look like -- partial screen overlay or full screen image?  Does it include any links or icons to click to create a response?  If this is something that occurs repeatedly, can you provide a screen shot?  When do you see it, when you are watching any particular channel?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
Note: I am not a Roku employee, just a user like you.

Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600
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Conka
Level 7

Re: Netflix Ad overrides channel

It seems to be a bug I had yesterday. I haven’t seen it today. 
When I was watching Prime and it was idle for maybe a minute?, it would pull a Netflix ad over the screen. It was terrible to get rid of - each time I ended up hitting the home button and going back into Prime from there. Haven’t seen it today.

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debbi01
Level 7

Re: Netflix Ad overrides channel

I get audio of netflix channel ad even though I don't subscribe to netflix. Occurs when I'm playing prime video or starz or any other channel. I just have to pause whatever I'm viewing and wait for the ad to finish.

Happens about once a day.

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Strega
Level 15

Re: Netflix Ad overrides channel

Do you have a smart TV?  I've heard that some smart TVs monitor what you watch and "make suggestions".  How is your audio set up?  (ie: TV speakers?, AVR with speakers? Sound bar?)

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debbi01
Level 7

Re: Netflix Ad overrides channel

smart tv, tv speakers

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