Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Netflix Ad overrides channel

I have to press multiple buttons to get your stupid Netflix ad to go away. Make it stop.

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2 Replies
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Level 18

Re: Netflix Ad overrides channel

I don't think I've ever seen anything like you describe.  Can you provide more information?  What does it look like -- partial screen overlay or full screen image?  Does it include any links or icons to click to create a response?  If this is something that occurs repeatedly, can you provide a screen shot?  When do you see it, when you are watching any particular channel?

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

Re: Netflix Ad overrides channel

It seems to be a bug I had yesterday. I haven’t seen it today. 
When I was watching Prime and it was idle for maybe a minute?, it would pull a Netflix ad over the screen. It was terrible to get rid of - each time I ended up hitting the home button and going back into Prime from there. Haven’t seen it today.

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