Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

NetFlix app just upgraded on November 6th and now cannot launch Netflix from Roku ultra remote

Since November 6th when a new upgrade to Netflix was pushed down I cannot launch Netflix from my Roku Ultra remote.  It just gives me a message stating, "check your connections and power".  And when this happens I cannot even get out of whatever Netflix purgatory state I am in to watch regular local TV or another streaming app.  The only way to get the menu of apps back with Roku is unplug it and don't dare select Netflix again or will be locked in a "no use" mode again.

As a work around I had to load Netflix from my Blu-ray player and works flawlessly.  So there is apparently a software conflict with the upgraded version of Netflix and Roku (by the way my Roku is up to date with the latest version as well).

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