Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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zeus1
Level 7

Need to change HBO Max password

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I have a different HBO Max provider now with a different password. I don't know how to change the password so I can get into my HBO Max. I did it on my computer but can't on my tv. 

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atc98092
Community Streaming Expert

Re: Need to change HBO Max password

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You should be able to log out of the HBO Max channel on your Roku, then log back in with your new credentials. Worst case would be to remove the channel, reboot the Roku (critical step, don't skip), then add the channel back in. That would clear all previous login information.

Dan

Roku Community Streaming Expert

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atc98092
Community Streaming Expert

Re: Need to change HBO Max password

Jump to solution

You should be able to log out of the HBO Max channel on your Roku, then log back in with your new credentials. Worst case would be to remove the channel, reboot the Roku (critical step, don't skip), then add the channel back in. That would clear all previous login information.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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zeus1
Level 7

Re: Need to change HBO Max password

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That's the problem. I don't see how to sign out of HBO

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atc98092
Community Streaming Expert

Re: Need to change HBO Max password

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Open HBO Max, then use the left button to open the menu on the left side of the screen. Scroll down to Settings at the bottom. Once Settings is open, scroll all the way to the right, and you will see Sign Out. 

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
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