Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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stacysanford
Level 7

Need help a owner of channel is asking for Money from me

Platinum Streams is asking me for money I already paid until June of next year.

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1 REPLY 1\
RokuMary-F
Roku Employee
Roku Employee

Re: Need help a owner of channel is asking for Money from me

Hi @stacysanford,

We appreciate you reaching out to us. 
For these issues, it may be more effective for you to get help from our billing team. Please contact them directly at https://support.roku.com/contactus. Choose the option from the drop-down menu for "Questions about my account or billing," and you'll be able to send an email request there.

Thanks,
Mary

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