Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mrmikehartwell
Level 7

NOW stopped working on Roku

Hi, Now (ie Now Tv (Sky)) has stopped working on roku.

Any ideas why ?

I've restarted, checked for updates, etc etc and nothing is working.

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2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: NOW stopped working on Roku

Hey @Mrmikehartwell

Thanks for reaching out here in the Community!

Could you tell us more about the issue you're experiencing with the NOW channel? Does it only occur on that specific channel or across other channels installed on your Roku device? 

In some cases, removing the affected channel then adding it back in may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know how it goes! 

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Mrmikehartwell
Level 7

Re: NOW stopped working on Roku

I tried all that before I posted my question.

Having contacted now since I posted my question they say they have a fault with there roku app.

Nice of Now to put that on their Web site and let everyone know

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