Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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amac1
Level 7

NOW TV Republic of Ireland

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Hi

Does anyone know how to add the NOW TV channel, it appears when I search the store and then when I log in to my account in the Republic of Ireland it is not there?

Thanks

Amac

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RokuDanny-R
Roku Employee
Roku Employee

Re: NOW TV Republic of Ireland

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@StuartMcMahon 

Thanks for the inquiry.

For more information about that channel's authentication, features and functionality, you'll want to contact NOW TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach out to NOW TV support here: https://help.nowtv.com/ie/article/how-to-contact-now-tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: NOW TV Republic of Ireland

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@amac1 

Thanks for the inquiry.

The most likely reason you cannot see NOW TV in the Roku Channel Store is that the channel may not be available in your location, or your specific model of Roku device may not be supported. 

If you have additional questions regarding device availability, please reach out to NOW TV support here: https://help.nowtv.com/ie/article/how-to-contact-now-tv


Thanks,
Danny

Danny R.
Roku Forum Moderator
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StuartMcMahon
Level 8

Re: NOW TV Republic of Ireland

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NowTv is availale in Ireland as of January 2020.

 

However, it provides an error when you try to login - "Your account is not setup properly. Please visit nowtv.com/account to complete the account setup process and then try again".

I went to nowtvbut nothing jumps out telling how to complete acount setup.

 

So I have the nowTV app installed on mh Roku Premiere in Ireland but I cannot log into NowTV.

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RokuDanny-R
Roku Employee
Roku Employee

Re: NOW TV Republic of Ireland

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@StuartMcMahon 

Thanks for the inquiry.

For more information about that channel's authentication, features and functionality, you'll want to contact NOW TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach out to NOW TV support here: https://help.nowtv.com/ie/article/how-to-contact-now-tv

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Des2
Level 7

Re: NOW TV Republic of Ireland

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Getting the same error.  Did you ever get this resolved?

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StuartMcMahon
Level 8

Re: NOW TV Republic of Ireland

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I worked with NowTV support offline. It turned out there was a problem with the NowTV app at the time. They made an update and I downloaded the latest version which fixed the problem for me.

Des2
Level 7

Re: NOW TV Republic of Ireland

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Thanks.  I have a ticket open with them so hopefully they can work it out.

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Anonymous
Not applicable

Re: NOW TV Republic of Ireland

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Hello. I'm having trouble connecting my nowtv account to my Roku. I've tried contacting them using online chat. After following their advice of uninstalling, reinstalling, they said I should contact Roku to find out what the problem.

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Des3
Level 7

Re: NOW TV Republic of Ireland

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Ensure that there is a country setup in you Roku account address

My account did not.

I created a new Roku account and ensured that the country in the address was Ireland.

I factory reset the Roku and set it up with the new account.

I suspect that the original account defaulted to UK and hence had problems accessing from Ireland.

Hope this helps

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AnimationFan
Level 7

Re: NOW TV Republic of Ireland

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It's worked. Thank you very much.

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