Channel Issues & Questions

[AmberDaw]

My Roku device will not display the NOW app through the channel store. I have tried to log in online and download the channel that way but the button to 'add channel' is not selectable. I know it should be available and have contacted NOW and they don't understand why it isn't available as they say my device is supported. Has anyone had this issue? TYIA. 

[RokuKariza-D]

Hey @AmberDaw

Thanks for posting here in the Community!

Please be advised that NOW is only available in the UK region. We noticed that your account is set in the US; if you are using a Roku account that wasn't originated in the region in which you are using your device, you may encounter issues with a channel.

To resolve the issue, you'll want to create a new Roku account in the region in which you are using the device and link your Roku device to the new account. Just a heads up that if you are residing in the UK at the moment, creating a new account will automatically set the account's region to the UK.

Check out this link if you need help creating an account: How do I create a Roku account?

I hope this helps. 

All the best,
Kariza