Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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CryptInfector
Level 7

NJPW not working (Canada)

Every time I click an episode it just kicks me out to the "Play episode" screen. 

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14 REPLIES 14\
boogernose
Level 18

Re: NJPW not working (Canada)

You need to contact whoever published the channel.

Make sure its updated. and try rebooting Roku.

They do have a presence on YouTube also.

---A problem clearly stated is a problem half solved---.
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makaiguy
Community Streaming Expert

Re: NJPW not working (Canada)


@CryptInfector wrote:

Every time I click an episode it just kicks me out to the "Play episode" screen. 


When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall to get the latest version may fix the problem, so give it a try.

  1. Highlight channel on home screen.
  2. Press * key and choose Remove channel option.
  3. IMPORTANT- DON'T SKIP:
    Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
  4. Reinstall the channel. Note it will be added to the END of the channel grid.
  5. If channel requires a login, you may need to log in anew.

Let us know how you make out.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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CryptInfector
Level 7

Re: NJPW not working (Canada)

Just did all that and still isn't working. 

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makaiguy
Community Streaming Expert

Re: NJPW not working (Canada)


@CryptInfector wrote:

Just did all that and still isn't working. 


Then that mostly likely means that the problem is with the programming of the channel app itself and not that "the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted".

The channel owners create their own Roku channel apps, provide them to Roku, and maintain them. The only channels controlled by Roku are their own Roku Channel and Roku Media Player. For other channels, Roku just provides the platform on which they run. Problems in how a particular channel operates should be directed to that channel.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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CryptInfector
Level 7

Re: NJPW not working (Canada)

NJPW is on the Roku Channel haha. So the Roku Channel isn't working for me.

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makaiguy
Community Streaming Expert

Re: NJPW not working (Canada)

I suspect the content is still coming from NJPW only going through The Roku Channel such that the problem is at NJPW's end, but Roku is the best choice for bringing the problem to them.

Posting to bring this to the attention of @RokuDanny-R

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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RokuDanny-R
Roku Employee
Roku Employee

Re: NJPW not working (Canada)

@CryptInfector

Thanks for the information.

I have passed it along to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Ronh1
Level 7

Re: NJPW not working (Canada)

Exact same problem happening for me with NJPW and several other programs on the Roku Channel.  I, too, am located in Canada and have done everything from reinstall the channel to rebooting the router/modem.

Looking forward to the fix!

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Ronh1
Level 7

Re: NJPW not working (Canada)

@CryptInfector @RokuDanny-R  did we ever get a solution to this problem?

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