Channel Issues & Questions

[Boo2009]

Having same NHL issue as others.....not saving data. NHL works perfect on my Fire Stick....think I will grab another Stick and wreck the Roku....Dissatisfied customer.

[RokuKariza-D]

Hey @Boo2009

Thanks for letting us know about the issue you're experiencing. 

We'd like to gather more information about the issue you're running into. Does the issue only occur on a specific channel or all channels on your Roku device? What was the error message when attempted to stream the channel?

In some cases, removing then re-installing the channel may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
2. Restart your Roku device: If it is inconvenient to reach the power cord to unplug your Roku device, you can restart the device from the settings menu. Go to Settings > System > System restart > Restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Let us know how it goes!

All the best,
Kariza