Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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roberi
Level 7

NHL TV Issue

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Is anyone else having issue with NHL TV on Roku doesn't show any game feeds, even though they are available on the mobile app or website thru NHL TV 

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RokuDanny-R
Roku Employee
Roku Employee

Re: NHL TV Issue

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@roberi 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact NHL TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NHL TV support here: https://www.nhl.com/info/nhltv-support

Thanks,
Danny

Danny R.
Roku Forum Moderator

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8 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: NHL TV Issue

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@roberi 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact NHL TV support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NHL TV support here: https://www.nhl.com/info/nhltv-support

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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strikerkim
Level 7

Re: NHL TV Issue

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The NHL app loads just fine on my Roku but in order to get any game feeds I have to log out and then log back in.  What a ridiculous pain in the **bleep**!  This never happened before.  If I am watching on my iPad it is not an issue.  I have 3 Roku sticks in my house and every freaking time I use one to watch NHL.TV I have to go through the tedious process of logging out and logging back in.  Not cool!

joe-fitz
Level 7

Re: NHL TV Issue

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Same thing with me.  Two Roku sticks.  Must log out (even though it says I'm logged in) and then log in to NHL every time I want to watch a game.  This did not happen last year. 

Since NHL Support does not respond, I'm hoping to find help from ROKU.

0815
Level 7

Re: NHL TV Issue

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Hi guys, I do not find the nhl-app. So I can‘t load it. Is this a problem in Germany?

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joe-fitz
Level 7

Re: NHL TV Issue

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Germany?  Who knows.  It's certainly a problem in Las Vegas, NV.

 

Regards,

Joe

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GJtransplant
Level 7

Re: NHL TV Issue

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Same issue here.  Worked fine last year.  This year have to log out and back in to see any feeds.  This is a totally new issue this year.  Same TV, same internet, same router, same roku stick.  Nothing on my end has changed.  And since nhltv itself works just fine, this sounds more like a roku issue than an nhltv issue.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: NHL TV Issue

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@GJtransplant

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
strikerkim
Level 7

Re: NHL TV Issue

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Thanks Danny!  I believe that suggestion works!

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