Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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TylerJW
Level 7

NHL Live

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I purchased the NHL monthly access but I always have to login (enter username and pw) to my NHL Live account in order to watch my Live games.  The App doesn't remember my username or pw.  This is very annoying.  I would prefer it to remember all of my login details but if that is an issue it should at least remember my username so that I only have to enter my password. Please fix this. Aside from this issue I am quite pleased with this app. Thank-you.

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RokuMary-F
Roku Employee
Roku Employee

Re: NHL Live

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Hi @TylerJW,

Thanks for the inquiry.

Roku doesn't manage channel logins or authentication. That is handled directly by the channel publisher. It's best to reach out to NHL directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

You can reach NHL TV support here: https://www.nhl.com/info/nhltv-support

Thanks,

Mary

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RokuMary-F
Roku Employee
Roku Employee

Re: NHL Live

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Hi @TylerJW,

Thanks for the inquiry.

Roku doesn't manage channel logins or authentication. That is handled directly by the channel publisher. It's best to reach out to NHL directly to get the channel going on your Roku. They can resolve the error you are having with the channel login.

You can reach NHL TV support here: https://www.nhl.com/info/nhltv-support

Thanks,

Mary

View solution in original post

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