Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
CodeButcher
Level 10

NHK-World no server connection

Has anyone been able to connect to NHK-World channel?  Everytime I try to open it hangs for a while and says, No Server Connection.  My other channels work, like NetFlix, YouTube, Disney+ and Prime Video.

0 Kudos
10 REPLIES 10\
renojim
Community Streaming Expert

Re: NHK-World no server connection

I just tried NHK WORLD-JAPAN and it works for me.  Try removing the channel from the Home Screen, reboot/restart your Roku, and add the channel again.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
CodeButcher
Level 10

Re: NHK-World no server connection


@renojim wrote:

I just tried NHK WORLD-JAPAN and it works for me.  Try removing the channel from the Home Screen, reboot/restart your Roku, and add the channel again.


Thanks, I'll give it a try.

0 Kudos
JunZ
Level 7

Re: NHK-World no server connection

@CodeButcher I have the same issue and tried to uninstall / reinstall a few times. The problem is still not resolved. NHK World-japan team suggested me to use NHK World-japan app v1.6 and that ver1.2 - ver1.4 has been unsupported any more.  But after I reinstalled the app from my Roku account, I checked the version of the app on Roku, and its version is still 1.2. I don't know how to get the v1.6 and I will have to continue my communication with NHK World-japan team.

Anyone who has any idea, please share. In the meantime I will keeping trying and will post back here if I have a solution. Thanks.

0 Kudos
CodeButcher
Level 10

Re: NHK-World no server connection

I no longer have the problem after switching my DSL (Frontier) to Spectrum.  I switched about a year ago and have not had any problems since.  I have a theory that many of my previous connection issues are with Frontier.  My connection would yo-yo while downloading.  I have Tivo and it would not update the guide consistently on a daily basis, even when I forced the update.  After switching to Spectrum it went away.  I should of switched long ago, but I was hoping for Fios to be available in my area, but that never happened.

0 Kudos
renojim
Community Streaming Expert

Re: NHK-World no server connection

@JunZ, what is the model number of your Roku and software version displayed under Settings->System->About?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
JunZ
Level 7

Re: NHK-World no server connection

@renojim Thanks. Here is the information:

Model: 3100X-Roku 2 XS

Software version: 9.1.0 build 5009-02

I have not changed internet connection, nor any hardware. It just stopped working for me after many years of normal watching. All other apps work fine at this moment.

Thanks.

0 Kudos
CodeButcher
Level 10

Re: NHK-World no server connection

Model: 3920RW Roku Premiere

Version: 10.5.0 Build 4208-91

NHK-World App Ver. 1.6

0 Kudos
renojim
Community Streaming Expert

Re: NHK-World no server connection

@JunZ, your Roku 2 XS is pretty much obsolete.  It won't receive anymore updates, so you'll never be able to get the current NHK channel.  One by one your channels/apps will probably stop working.  Check https://my.roku.com/offers or https://my.roku.com/upgrade for a deal on a new Roku device.  Any of the current models will blow your Roku 2 XS out of the water.

@CodeButcher, you shouldn't be having any problem.  The only thing I can suggest is to restart everything (gateway/modem/router) if you haven't already or try an alternate network like your phone's hotspot, if possible, just to see what happens.  It isn't a solution, but will tell us if it's some kind of network issue.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
CodeButcher
Level 10

Re: NHK-World no server connection


@renojim wrote:

@JunZ, your Roku 2 XS is pretty much obsolete.  It won't receive anymore updates, so you'll never be able to get the current NHK channel.  One by one your channels/apps will probably stop working.  Check https://my.roku.com/offers or https://my.roku.com/upgrade for a deal on a new Roku device.  Any of the current models will blow your Roku 2 XS out of the water.

@CodeButcher, you shouldn't be having any problem.  The only thing I can suggest is to restart everything (gateway/modem/router) if you haven't already or try an alternate network like your phone's hotspot, if possible, just to see what happens.  It isn't a solution, but will tell us if it's some kind of network issue.


I was also going to suggest getting a newer or different Roku device.

As for me, I just replied to answer @JunZ.  I haven't had a problem with NHK-World since I switched to Spectrum from Frontier. I've also changed to AppleTV, because at the time I switched to Spectrum, Roku temporarily discontinued the Spectrum Channel. So I moved the Rokus to other TVs in the house. 

I do notice that the Roku in my Kitchen TV does seem to loose signal when I use the microwave.

0 Kudos