Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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RK_KC
Level 8

NFL network live TV option missing, has always worked

NFL network channel "live tv" option disappeared sometime this afternoon. Worked fine this morning. I have access through my tv provider. Ive tried removing channel and reactivating it through cable provider, once logged back in live tv option still missing. I tried restarting roku. I logged in with cable provider at nfl.com and live tv option is working fine. So it has nothing to do with spectrum. 

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StreamerUser
Level 20

Re: NFL network live TV option missing, has always worked

EDIT: TL;DR - Live TV not available on Roku - see bottom

EDIT1:  App version 5.0.0 released, restores Live TV (for NFL Network)

You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

I installed the NFL app and activated it, but I ran into several different odd issues (including activation issues) before it worked properly, and (non-Live TV) playback took about 30 seconds to start.

There is no "Live TV" option/tab, it just auto-plays available videos.

(As an aside, NFL.com is the worst performing/least optimized website I've ever encountered, and only CBS-affiliate sites give it a challenge as "slowest to load/render"..)

Reinstall the NFL app:

1) Remove the NFL app (Highlight the app, press the Options (*) button on the remote, then Remove)

2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

3) Re-install the NFL app

(Otherwise, if you dont restart settings/cached data associated with the app are left behind and it wont be a clean re-install)

If that doesnt work, you'll need to contact the NFL (they code and publish the app):

https://digitalcare.nfl.com/hc/en-us

EDIT:  These 2  articles indicate it isnt available on Roku:

https://digitalcare.nfl.com/hc/en-us/articles/212046277-Live-Video-in-the-NFL-App

https://digitalcare.nfl.com/hc/en-us/articles/115015629547-Using-your-TV-Provider-account-to-watch-l...

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StreamerUser
Level 20

Re: NFL network live TV option missing, has always worked

NFL app version 5.0.0 released, restores Live TV (for NFL Network)

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RK_KC
Level 8

Re: NFL network live TV option missing, has always worked

Thank you for help. First time posting, makes sense you would need the device information  I'll remember that in the future. I completed the steps you recommended and everything is working. 

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