Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

NFL Sunday ticket

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I have ordered NFL Sunday ticket and paid for it. I cannot get on this channel because it’s asking me for my TV provider. I have canceled my cable to save money. How do I bypass the login and start watching football that I have paid for?

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Roku Employee
Roku Employee

Re: NFL Sunday ticket

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@kks32678 

Thanks for the inquiry.

For more information about that channel's account authentication and functionality, you'll want to contact NFL Sunday Ticket support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: NFL Sunday ticket

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@kks32678 

Thanks for the inquiry.

For more information about that channel's account authentication and functionality, you'll want to contact NFL Sunday Ticket support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Level 7

NFL Sunday Ticket

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I have reached out to Roku support about NFL Sunday Ticket. It was purchased and when I went to watch it, it says subscription is not available in my area! Really??!!! So, Roku responded that the subscription is still active. The subscription was paid for, I cannot log into NFL Sunday Ticket because IT IS NOT AVAILABLE IN MY AREA unless I have Direct TV. If I had Direct TV, I would not need Roku. If I said that I cannot view it, they should be able to know that as well! Why would I pay for something I cannot view?! I should receive a refund but they are acting as if I watched it and changed my mind! Not happy at all!

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