Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

Re: NFL Sunday ticket app says needs updating

I am still having the same problem. I’ve tried everything as far as restarting and deleting and reuploading the app but it continues to ask for an update.

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Level 8

Re: NFL Sunday ticket app says needs updating

I ordered the Roku Express and it was easy to set up - and the Sunday Ticket now works great!! I had a Roku 2, which cannot be updated due to its age. It is no longer supported. It still works for some things, but NOT the Sunday Ticket! 

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Roku Employee
Roku Employee

Re: NFL Sunday ticket app says needs updating

Hi everyone,

Thanks for the posts.

Can you please provide us with the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)

Once we have this information we will be able pass it along to the appropriate team to look further into.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: NFL Sunday ticket app says needs updating

Roku model:  3050x- Roku2XD

serial number:  12CICWI02431

Device ID:  ??  Not sure where to find 

software version:  9.1.0 build 5006-02

channel/version build:  2.1 build 52

issue ID:  31-388-264

Thanks for your help.

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Roku Employee
Roku Employee

Re: NFL Sunday ticket app says needs updating

@Mumrigar 

Thanks for providing us with your information.

Please be aware that the Roku 2 XD is a much older device that is no longer supported. It's possible that the channel provider does not support your Roku device, thus resulting in the issue that you are experiencing.

However, we would be happy to see what we can do to help get you back up and running. I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: NFL Sunday ticket app says needs updating

Having the same issue with the streaming stick. Keeps asking to complete an update for the nfl Sunday ticket channel. I’ve, reset to factory, deleted the channel, added the channel and still asking for an update to the channel.

Model 3400x- Roku Stick

Serial # 1EJ46F047595

9.1.0 build 5006-05

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Roku Employee
Roku Employee

Re: NFL Sunday ticket app says needs updating

@Cjkasloski 

Thanks for the post.

The Roku Streaming Stick 3400 is a much older device. It's possible that the channel does not support that Roku device. 

For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region. 


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: NFL Sunday ticket app says needs updating

Model 2500 series

Serial # 18C23U020535

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Roku Employee
Roku Employee

Re: NFL Sunday ticket app says needs updating

@Timmister 

Thanks for the post.

Please be aware that the Roku 2500 is a much older device that is no longer supported. It's possible that the channel provider no longer supports that Roku model device.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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