Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 8

NFL Sunday ticket app says needs updating

My Sunday ticket app says needs updating (it doesn’t) but won’t let me update.  I’ve tried deleting app and reinstalling and also unplugging.  I have a Roku 3.

18 Replies
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Level 7

Re: NFL Sunday ticket app says needs updating

I'm experiencing the exact same problem on Roku. Sunday ticket work on every other device.  I have to watch in my PC.

[personal information removed]

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Level 8

Re: NFL Sunday ticket app says needs updating

Same here! I've removed it and reinstalled it twice. I've tried to go through my computer to add it. Nothing is working! So frustrated!!!! 

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Level 8

Re: NFL Sunday ticket app says needs updating

Yes I was having the same issue. Called Direct TV and didn’t get much help. They we’re saying my TV might be out dated. The app works well on the IPhone so I don’t know why it’s having problems updating on the Roku

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Level 8

Re: NFL Sunday ticket app says needs updating

I have a Roku 2. Just went searching on the Roku site, and there seems to be a $20 upgrade that will give me all of the latest updates and is supposedly 10x faster...I've ordered it so hopefully that will solve the problem with the mobile app not being able to get the latest version. 

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Level 8

Re: NFL Sunday ticket app says needs updating

I had to use my iPad today but would like to watch on my tv.  Do Roku people monitor this site?  How can we contact them?  I didn’t see an email or help ticket.

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Roku Employee
Roku Employee

Re: NFL Sunday ticket app says needs updating

Hi everyone,

Thanks for the posts.

Have you tried removing the channel, restarting the Roku device, and then adding the channel back again to see if that resolves the issue?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 8

Re: NFL Sunday ticket app says needs updating

Yes I did that and I am still having this problem.

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Level 7

Re: NFL Sunday ticket app says needs updating

I had the same problem last weekend.  Spent 3 hours with tech support and they suggested I wait and try updating later in the week.  Tried again today and same issue.  Whenever I start the app it says it needs an update, but shows the latest version.  I've uninstalled and reinstalled the channel several times to no avail.  Finally I reset the Roku back to factory settings and started from scratch.  Still no joy, app needs update.

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Level 8

Re: NFL Sunday ticket app says needs updating

It didn’t help.  Still saying it needs updating but it seems to be the current version- updated September 4.  This app works on all my other devices but the Roku.  I would really like to watch my game on my tv- can you please fix?

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