Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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BC35
Level 7

NFL Game Pass malfunctions

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I'm having problems when accessing  old games  after I select a game and select the condensed or whole game  I see dots moving and nothing happens , until I hit the go back button 3 times then the game starts to play . is this because my ROKU device is outdated or is it because of something else ?

 also when I scroll down to make selections the selections start to flash on and off what causes this ?

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RokuDanny-R
Roku Employee
Roku Employee

Re: NFL Game Pass malfunctions

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@BC35 @mscroggi 

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact NFL Game Pass support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NFL Game Pass support here: https://digitalcare.nfl.com/hc/en-us/categories/200275708-NFL-Game-Pass

Thanks,
Danny

Danny R.
Roku Forum Moderator

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mscroggi
Level 7

Re: NFL Game Pass malfunctions

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Something is horribly broken in the app / roku for gamepass.. 

I cant watch any completed games.. I get kicked out to a page that acknowledges that I have access for a year.. but it still wont work.. . Unbelievable..   

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RokuDanny-R
Roku Employee
Roku Employee

Re: NFL Game Pass malfunctions

Jump to solution

@BC35 @mscroggi 

Thanks for the posts.

For more information about that channel's features and functionality, you'll want to contact NFL Game Pass support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach NFL Game Pass support here: https://digitalcare.nfl.com/hc/en-us/categories/200275708-NFL-Game-Pass

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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