Channel Issues & Questions

[HURDBOYS]

I am trying to download the NFHS NETWORK and I keep getting an error channel install failed. Please help me get the installed. Thank you Billie 

[Taylors]

Same problem. Trying to install NFHS Network. Receive Channel install failed error. 

[pennyjo]

Same issue for me.   Tried a factory reset, still no luck.  

[RokuDanny-R · Accepted solution]

Hi everyone,

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[JudyP]

I have NFHS on my Roku but it won’t give the option to sing in. I already have an account. It wants me to subscribe 

[Jeffdi]

I am subscribed to Nfhs. It was letting me watch live events fine until about a week ago. Now it says subscribe to watch or watch later. I go into my roku account and I am still subscribed to the channel. I can’t watch live or past events. What’s happening?

[MaryFranco]

Hi @Jeffdi,

We appreciate you for reaching us.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:
1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
Thanks,

Mary

[Edcat2]

I’m having the same issue!

[MaryFranco]

Hi @Edcat2,

We appreciate your post.

Does the issue only occur on NFHS Network or all channels on your Roku device? If yes, Have you tried removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote, and choosing 'Remove channel'? Then restart your device from Settings>System>System restart and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary