Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sando9449
Level 7

NEWS stations in your channel

Watching the NEWS channel it will only stay on a few minutes, then blacks out and shuts down.  This is all your news stations in the NEWS block.  What is going on?

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RokuDanny-R
Roku Employee
Roku Employee

Re: NEWS stations in your channel

@sando9449 

Thanks for the inquiry.

Are you experiencing this issue on The Roku Channel? Can you please be more specific on what news stations you are experiencing this issue on?

Please also provide us with the following information:
-Roku device model
-serial number
-device ID
-device software OS
(these can all be found in Settings > System > About)
-channel version (this can be found by selecting the channel on the Home screen and pressing the * button)


Thanks,
Danny

Danny R.
Roku Forum Moderator
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